From Interpersonal to Interorganisational Trust: The Role of Indirect Reciprocity

In recent decades, trust has emerged as a dominant concept for examining the structure and performance of relationships between organisations. This paper examines how interpersonal trust (i.e. between individuals) leads to interorganisational trust (i.e. between groups of individuals).  The theory is based on indirect reciprocity in which interorganisational trust arises from individuals and their dispositions, actions and observations.