Published: January 2015
Most studies on the implementation of the NDIS have focused on the basic tenets of “choice and control”. This study extended the idea by exploring the Objects and Principles of the National Disability Insurance Scheme (NDIS) Act 2013, and by proposing five service-quality indicators to guide how “choice and control” can best be achieved. The study identified strategies to enable both the support-worker and the service-user in the process of user-direction.
Authors: Professor Lesley Chenoweth, Dr Margaret Ward, Ms Jacquie Hughes
Organisation: Griffith University